Frequently Asked Questions
Customer Service: firstname.lastname@example.org
See our Rewards / Loyalty Program information Here.
Frequently Asked Questions:
Are there returns?
- Unfortunately due to the nature of collectibles, we do not offer returns or refunds at this time.
Where does Cam-Arts ship from?
- The United States
Does Cam-Arts ship outside of The United States?
- We do! There may be extra shipping charges depending on the location, but you will be invoiced before shipment to confirm the total price.
Is COVID-19 affecting shipments?
- COVID-19 may delay the release date of Pre-Order items as they are ordered to the store from overseas. However, these dates will be updated accordingly on product pages to display the current expected release date.
- All items are shipped from within the United States, shipping for In-Stock items will not be affected by COVID-19.
How do Pre-Orders work?
- Pre-Orders are available for items that tend to sell out before they get released, to ensure our customers get one for market price!
- Payment is required immediately to Pre-Order an item.
- If you order multiple items, or a bundle/lot that includes a Pre-Order, the full order will be held for shipment until all of the items have been released.
- All Pre-Orders include an additional Pre-Order Bonus from Cam-Arts! Pre-Order Bonuses are usually small figures/statues that we will ship with your Pre-Order once it is released.
- *Backorders are items that have been released, but are not currently in stock. Similarly to a Pre-Order, you can confirm that you will get one at market price.
Why buy from Cam-Arts?
- We offer 100% authentic products only. Not only do we offer reliability, but we have spent years building up our YouTube review channel, Cam-Arts, and making a point to let viewers know how to tell bootlegs from genuine products.
- We try to offer the lowest prices on the internet.
- We are licensed to sell these products.
Company started in 2016.